Sir / Ma’am,

I recently purchased a Britta faucet mount water filter. The filter itself improves the taste of the tap water and appears to be well made, but I was extremely disappointed in the quality of the included faucet adapter, which is made of soft plastic and broke immediately upon installation. The threads strip with the lightest of pressure and will not support the weight of the filter unit.

Repeated installation attempts had the same result: the soft drooping faucet adapter simply sprayed showers of water in random directions and then dropped into the sink. I must confess I felt a strong urge to burn the entire filter unit and curse the day I ever purchased a Britta product, but am glad to report that the air was NOT filled with the smell of burning plastic that day. I was able to track down a solid metal faucet adapter at a local hardware store, and it holds the filter securely in place to this day, many months later.

I’m taking the time to write you this letter for two reasons:

1. To alert you to a problem you may very well be unaware of. Overlooking these small issues can damage consumer sentiment towards your brand over the long term. Had I chosen to follow through with my initial impulse to incinerate, I can guarantee that I would not have replaced it with a Britta filter, but would have tried a competitors product instead.

2. To return to you the faulty adapter along with receipt for the working replacement part. Enclosed in the envelope containing this correspondence is the plastic adapter in question. You may wish to pass it on to your quality control department or you may prefer to throw it in the nearest trash receptacle. It has no value to me.

You can make amends for this lapse by sending me money.

Regards,

Nathaniel Akin